Returns & Refund Policy
At Otherworldly Ellie, every fine art print is part of an ultra-limited edition of just 15 worldwide. Each artwork is individually hand-embellished, signed, numbered, and carefully packaged to ensure it arrives in beautiful condition.
Because our artwork is created in exceptionally limited quantities, we have established the following return policy to protect the integrity of each edition while providing our collectors with a fair and transparent purchasing experience.
Returns — United States and Other Eligible Countries
We accept eligible change-of-mind return requests within 7 calendar days of delivery, except where applicable consumer protection laws require a longer period or different conditions.
To qualify for a return:
- Artwork must be in its original, undamaged condition, subject to any handling rights provided by applicable law.
- The signed Certificate of Authenticity and all accompanying materials must be included.
- Artwork must be returned in its original protective packaging or equivalent archival-safe packaging.
- Customers must contact Otherworldly Ellie by email to request return instructions.
Please do not ship artwork back before receiving return instructions.
International Returns — European Union and United Kingdom
Customers in the European Union and United Kingdom generally have a statutory right to cancel an eligible online purchase within 14 calendar days of receiving their artwork, without providing a reason, where applicable consumer protection laws apply.
For purchases covered by these rights:
- Customers must notify us of their decision to cancel within the applicable statutory period.
- Artwork must generally be returned within 14 days after notifying us of cancellation.
- Customers are responsible for direct return shipping costs where permitted by law and disclosed before purchase.
- No restocking fee applies to returns made under statutory cancellation rights.
- Refunds include any original standard delivery charges required by law.
- Refunds will be processed within applicable statutory deadlines. Where permitted, we may withhold reimbursement until the artwork is received or evidence of return shipment is provided.
Customers may be responsible for diminished value resulting from handling beyond what is necessary to inspect the artwork, as permitted by law.
These provisions do not restrict any additional mandatory consumer rights.
Return Shipping
Customers are responsible for return shipping costs for change-of-mind returns, except where applicable law requires otherwise.
All returned artwork should be shipped using a tracked and fully insured shipping service and packaged securely to prevent damage.
Customers are responsible for damage resulting from inadequate return packaging to the extent permitted by law.
Original shipping charges, if any, are nonrefundable except where reimbursement is required by applicable law.
Restocking Fee
A 10% restocking fee applies to eligible change-of-mind returns where legally permitted.
This fee helps offset handling, inspection, and the specialized preparation associated with limited-edition, hand-embellished artwork.
The restocking fee will be deducted from the approved refund.
No restocking fee applies to returns made under applicable statutory cancellation rights or to damaged, defective, or incorrect orders.
Damaged, Defective, or Incorrect Artwork
Every artwork is carefully inspected before shipment and packaged using protective, archival-safe materials.
If your artwork arrives damaged, defective, or incorrect, please contact us as soon as possible, preferably within 48 hours of delivery.
Email hello@otherworldlyellie.com with your order number and clear photographs of the artwork and packaging.
We will review the issue and arrange an appropriate remedy, which may include repair, replacement where available, or a refund.
Where required by law, Otherworldly Ellie will cover associated return shipping costs.
The suggested 48-hour reporting period does not limit your statutory consumer rights.
Refund Processing
Once an authorized return is received, we will inspect the artwork and confirm the applicable refund.
For voluntary returns, approved refunds will generally be initiated within 10 business days after inspection.
For statutory cancellations, refunds will be processed within the deadlines required by applicable law.
Refunds will be issued to the original payment method, less any applicable and legally permitted deductions.
Additional processing time may be required by your bank or payment provider.
International Customs and Import Duties
International customers may be responsible for applicable import duties, customs charges, and taxes imposed by their destination country.
These charges are generally not included in the artwork price unless expressly stated at checkout.
Customs duties or taxes paid directly to government authorities may need to be reclaimed from the relevant authority, subject to local regulations.
For international returns, customers are responsible for following applicable customs procedures. Any fees or deductions will be handled in accordance with applicable law.
Individually Hand-Embellished Artwork
Each Otherworldly Ellie print is individually enhanced by hand using pastels and colored pencils.
Subtle variations in embellishment are part of the artwork’s individual character and do not necessarily constitute defects.
Because each artwork belongs to an edition of only 15 worldwide, an identical replacement may not always be available.
Contact Us
To request a return, report damaged artwork, or ask a question about your order, please email:
Please include your order number and a brief description of your request. If your artwork arrived damaged, include clear photographs of the artwork and packaging.
Please contact us before shipping any returns so we can provide return authorization and instructions.
Consumer Rights
Nothing in this policy excludes, restricts, or limits mandatory rights or remedies available under applicable consumer protection laws.
Where applicable laws provide greater protection than this policy, those legal rights take precedence.
At Otherworldly Ellie, each fine art print is part of an ultra-limited edition of just 15 worldwide. Every artwork is individually hand-embellished, signed, numbered, and carefully packaged to ensure it arrives in beautiful condition.
Because our artwork is produced in exceptionally limited quantities, we have established the following return policy to protect both our collectors and the integrity of each edition.
Return Eligibility
We accept eligible return requests within 7 calendar days of delivery, subject to applicable consumer protection laws.
To qualify for a change-of-mind return:
- Artwork must be in its original, unused, and undamaged condition.
- The signed Certificate of Authenticity and all accompanying materials must be included.
- Artwork must be returned in its original protective packaging or equivalent archival-safe packaging.
- Returns must be authorized by Otherworldly Ellie before being shipped.
Please do not send artwork back without first contacting us for return instructions.
Return Shipping
Customers are responsible for all return shipping costs for change-of-mind returns.
All returns must be shipped using a tracked and fully insured shipping service.
Customers are responsible for securely packaging returned artwork to prevent damage during transit.
Original shipping charges, if any, are nonrefundable unless otherwise required by law.
Restocking Fee
A 10% restocking fee applies to approved change-of-mind returns where permitted by law.
This fee helps cover handling, inspection, and the specialized preparation associated with limited-edition, hand-embellished artwork.
The restocking fee is deducted from the approved refund.
No restocking fee applies to artwork that arrives damaged, defective, or incorrect.
Damaged, Defective, or Incorrect Artwork
Every artwork is carefully inspected before shipment and packaged using protective, archival-safe materials.
If your artwork arrives damaged, defective, or incorrect, please email us within 48 hours of delivery whenever possible.
Include your order number and clear photographs of the artwork and packaging.
We will review the issue and arrange an appropriate remedy, which may include repair, replacement where available, or a refund.
Where required, Otherworldly Ellie will cover return shipping costs for damaged, defective, or incorrect artwork.
The requested 48-hour notification period does not limit your statutory consumer rights.
Refund Processing
Once your authorized return arrives, we will inspect the artwork to confirm its condition and completeness.
Approved refunds will be issued to the original payment method, minus any applicable and legally permitted 10% restocking fee.
Refunds will generally be initiated within 10 business days after approval, subject to applicable law. Additional processing time may be required by your bank or payment provider.
Individually Hand-Embellished Artwork
Every Otherworldly Ellie print is individually enhanced by hand using pastels and colored pencils.
Subtle differences in embellishment are part of the artwork’s individual character and are not necessarily defects.
Because each edition is limited to just 15 prints worldwide, an identical replacement may not always be available.
Contact Us
To request a return, report damage, or ask a question about your order, please email:
[Insert your Otherworldly Ellie business email address]
Include your order number and a brief explanation of your request. If reporting damage, please attach photographs.
Please wait for return authorization and shipping instructions before returning any artwork.
Consumer Rights
Nothing in this policy excludes, restricts, or limits any rights or remedies available under applicable consumer protection laws. Where mandatory legal protections differ from this policy, those protections take precedence.